The skills I bring to your business
My strength is understanding the whole business process and implementing the technology behind it.
Business understanding
I start with the people, customers and everyday tasks behind a problem. Running services myself helps me connect technical decisions to practical business needs.
Prototyping and building
I turn ideas into working prototypes, websites, applications and automations, then develop the useful parts into systems your team can use.
Systems integration
I connect messaging, databases, AI and business tools into a complete process, with clear checks and human review where needed.
Maintenance and improvement
I support the systems I build: investigating faults, maintaining infrastructure and improving workflows as requirements change.
Experience grounded in operating real systems
I have worked with business technology for more than 25 years, across IT support, hosting, Microsoft 365, workflow engineering and automation. My current focus is connecting those disciplines so an SME gets a working operational system rather than a disconnected AI demonstration.
The work includes WhatsApp enquiry and RSVP automation, n8n workflow engineering, document intelligence, booking and lead-routing systems, and the infrastructure that keeps them reliable.
Practical experience, personal responsibility
Alongside my IT consultancy, I help run a badminton club. Managing bookings, communicating with members and reducing repetitive administration gives me first-hand experience of the problems I help other organisations solve.
I also developed Locum Manager, an application for locum GPs, extending my work into healthcare administration and accounting workflows. My role is developing the software that supports this work.
I help small businesses put AI to work: connecting their existing systems, reducing administration and supporting the result. My work spans practical applications, workflow automation and the IT infrastructure they rely on.
Working with me
- Understand the problem. We look at your team's daily work and identify a specific process worth improving.
- Agree a small first project. We define the scope, cost and how we will judge the result.
- Build and test. I develop the solution, connect the relevant tools and test it with you, including human review where needed.
- Support and improve. We agree the ongoing support you need as your business and systems change.
You work directly with me, from understanding your business and building the solution to supporting it when your team relies on it.
Why I work directly with SMEs
Small organisations often have valuable process knowledge but limited time to translate it into software. I map the real bottleneck, identify the data and safeguards the workflow needs, build the smallest useful version, and stay close enough to improve it when edge cases appear.
How I approach automation
- Outcome before tools: start with lost time, slow responses or unreliable hand-offs.
- Human fallback: automate predictable work and escalate uncertainty.
- Evidence: measure what changed and state the limits of the result.
- Ownership: favour understandable systems and sensible operating costs.
- Privacy: minimise data movement and make handling choices explicit.
Local, bilingual and accountable
I’m based in West London and work in English and French. Clients speak directly with the person designing and supporting the system. There is no sales-to-delivery hand-off.
Current proof
The published WhatsApp automation article and RSVP case study document a live system used for a community organisation with roughly 3,000 contacts. They cover architecture, costs, message volume, edge cases and the improvement loop rather than presenting automation as effortless.