Email to CRM response loop
Customer Email
AI Agent
CRM Update
Follow-Up Sent
Forward Deployed AI Engineer for SMEs
AI Systems That Run Your Business
I build AI workers, automation platforms, document intelligence systems and business workflows that save time, reduce costs and accelerate growth.
3,000+members supported by live WhatsApp automation
25+years across IT systems and automation
West Londonlocal SME support with direct technical ownership
Build + stayscoped, deployed and supported by the same person
Inbound demandEmail, WhatsApp, forms
AI execution layerAgents, rules, approvals
Business systemsCRM, documents, reporting
AI Operations Center
A control layer for work that should not wait for people.
AI workers monitor channels, move data between tools and surface decisions for review. The goal is not a chatbot. It is an operating system for repeated business work.
Active AgentsLive orchestration
Sales AgentQualifying inbound leads
87%
Customer Service AgentResolving support threads
73%
Document Intelligence AgentIndexing technical files
91%
Reporting AgentPreparing executive summary
64%
CRM AgentUpdating records and next steps
79%
0Messages Processed Today
0Documents Analysed
0Hours Saved
0Automations Running
Workflow Showcase
Automations that move from request to result.
Each workflow is designed around a measurable handoff: intake, interpretation, system update, response and audit trail.
WhatsApp booking workflow
WhatsApp
AI Worker
Calendar
CRM
Project Showcase
Deployable AI systems, not slideware.
The work is practical: connect the channels, structure the data, define the handoffs, then ship the system into the business.
AI Document Intelligence
Private search and question-answering across PDFs, policies, proposals and internal files.
- Upload PDFs
- Search thousands of documents
- Ask questions in natural language
WhatsApp AI Assistant
Customer support, appointment booking and CRM updates from the channel customers already use.
- Customer support
- Appointment booking
- CRM integration
Construction Intelligence
Operational intelligence for site analysis, earthworks estimation and commercial forecasting.
- Site analysis
- Earthworks estimation
- Cost forecasting
Business Automation
Durable workflows across n8n, Microsoft 365, databases and everyday business systems.
- n8n workflows
- Microsoft 365 integration
- Database automation
Service Architecture
Services mapped to the work buyers need done.
Pick the workflow closest to the bottleneck: bookings, lead handling, WhatsApp operations, document automation, IT systems or hosting.
01AI booking automation
Turn appointment requests into calendar bookings, reminders and CRM records.
02AI lead filteringScreen inbound forms and messages before they reach the sales pipeline.
03WhatsApp automationCustomer replies, handoffs and follow-up workflows in the channel people use.
04n8n consultingWorkflow engineering across email, databases, Microsoft 365 and operations tools.
05Document automationExtract, classify and route files, PDFs and repeated paperwork.
06IT support systemsOperational support for the systems, devices and networks SMEs rely on.
07IT support West LondonLocal Microsoft 365, email, Wi-Fi, printer and small-business IT help.
08AI document searchSearch and question-answering across internal documents with source grounding.
09Hosting and business emailManaged hosting, DNS, mailbox setup, migrations and support.
Architecture Visualisation
One orchestrator, many business systems.
AI only creates leverage when it understands the system around it. The architecture connects customer channels, operational data, documents and human approval points.
WhatsApp
AI OrchestratorPolicy, memory, routing, approvals
CRM
Email
Docs
Database
Governance
Why Work With Me
Engineering judgement with business proximity.
Forward deployed means working close to the messy operating reality: tools, people, documents, edge cases and financial constraints.
Years IT Experience
Deep systems background across business infrastructure and operations.
Automation Specialist
Production workflows, agent handoffs and document intelligence.
Workflow Engineering
From business process mapping to deployable automation systems.
Focused Solutions
Practical architecture for owners who need outcomes, not theatre.
Deployment conversation
Ready To Deploy AI In Your Business?
Start with the bottlenecks: inboxes, documents, CRM updates, reporting and repeated admin. I will map the highest-leverage system before writing code.