WhatsApp messages handled in a typical week.
Live system · stated weekly volumeAI & workflow automation
Less admin. More control.
I build reliable AI workflows for small businesses across West and North West London. Connect enquiries, bookings and documents, reduce repetitive work, and keep people in control.
David Despres25+ years in business technology · West London
Operational evidence
Proof with a defined scope.
These figures describe one community-organisation system, not universal promises. The case study explains the workflow, operating context and measurement basis.
Typical message-to-reply time for the documented flow.
Observed workflow latencyReported misclassification rate after six months of review.
Down from roughly 15% · self-reportedFeatured case study
RSVP automation for a 3,000-contact community organisation.
The system connects WhatsApp, n8n, PostgreSQL and a locally run language model. It recognises booking intent, checks real session data, sends a natural response and routes uncertainty to a human.
- Designed for real booking, cancellation, waitlist and exception paths.
- Logs classifications and responses so errors can improve the next version.
- Runs on controlled infrastructure with a documented monthly cost.
- Problem
- High-volume messages and slow manual RSVP handling
- System
- WhatsApp + n8n + PostgreSQL + local AI
- Safeguard
- Explicit intent checks and human escalation
- Operating cost
- Documented at approximately £3–18 per month
Selected projects
Systems running for real clients.
A closer look at the work. Choose a project to explore.
Mobile application
Locum Manager
The working day, brought together.
Sessions, expenses, bookkeeping preparation and invoices in a mobile PWA. Live and in continuing development.
Read the case study
Ecommerce
Pascal Lavorel
From floral craft to an online order.
A website and shop for the St John’s Wood florist, bringing the portfolio, catalogue and delivery or collection journey together.
Explore the projectInfrastructure overview
Dockern8nAutomation workflows
PostgreSQLBackups
Infrastructure
Docker
The foundations behind the workflow.
Container-based n8n infrastructure, application and PostgreSQL backups, planned updates and checks after release.
See the infrastructure workNFC interaction overview
Tag & holder→Identify player→Check in
Connected hardware
NFC & tag holder
A physical tap. A connected session.
NFC tags and a physical holder connected to player identification and badminton session check-in.
Explore the systemStart with the bottleneck
Where is your team losing time?
Based in West London, working in English and French. Start with the enquiries, documents or disconnected tools that are costing your team time.
01
Enquiries and bookings
Respond sooner, qualify requests and keep booking data aligned without losing human fallback.
02Documents and knowledge
Extract, classify, route and retrieve business information with clear provenance.
03Operations and workflows
Connect the tools your team already uses and make exceptions visible.
04Microsoft 365 and IT
Keep the dependable systems underneath automation secure and supportable.
How engagement works
Understand, prove, then operate.
A 30-minute audit identifies the workflow worth fixing first. The initial build stays bounded; ongoing support is agreed only where it creates value.
Map the real process
People, systems, data, exceptions, risk and the cost of doing nothing.
Build the smallest useful flow
Test with representative inputs and define a measurable success condition.
Monitor and improve
Log outcomes, review edge cases and keep a human route for uncertainty.
Useful before a sales call
How the systems actually work.
Architecture, operating cost, trade-offs and failure cases. Get to know the work before we talk.
David Despres AI
Your systems. My responsibility.
AI & Business Systems Consultant — My strength is understanding the whole business process and implementing the technology behind it. You work directly with the person who designs, builds and supports the solution.
I have worked with business technology for more than 25 years across IT support, hosting, Microsoft 365 and workflow engineering. Today I bring those disciplines together for SMEs that need automation to work reliably outside a demo.
Based in West London, working in English and French. You speak directly with the person who maps, builds and supports the system.
Free 30-minute automation audit
Find the workflow worth fixing first.
Tell me what is slowing the business down. I will reply within one working day and explain whether automation is likely to make commercial sense.