WhatsApp messages handled in a typical week.
Live system · stated weekly volumePractical AI automation by LinkTheWorlds · West London
Make repetitive work run properly.
I design and operate practical automation for SMEs—so enquiries get answered, bookings stay organised, documents become usable and your team keeps control.
Operational evidence
Proof with a defined scope.
These figures describe one community-organisation system, not universal promises. The case study explains the workflow, operating context and measurement basis.
Typical message-to-reply time for the documented flow.
Observed workflow latencyReported misclassification rate after six months of review.
Down from roughly 15% · self-reportedFeatured case study
RSVP automation for a 3,000-contact community organisation.
The system connects WhatsApp, n8n, PostgreSQL and a locally run language model. It recognises booking intent, checks real session data, sends a natural response and routes uncertainty to a human.
- Designed for real booking, cancellation, waitlist and exception paths.
- Logs classifications and responses so errors can improve the next version.
- Runs on controlled infrastructure with a documented monthly cost.
- Problem
- High-volume messages and slow manual RSVP handling
- System
- WhatsApp + n8n + PostgreSQL + local AI
- Safeguard
- Explicit intent checks and human escalation
- Operating cost
- Documented at approximately £3–18 per month
Start with the bottleneck
Four routes into better operations.
You do not need to choose an AI product. Choose the part of the business that is losing time, context or revenue.
01
Enquiries and bookings
Respond sooner, qualify requests and keep booking data aligned without losing human fallback.
02Documents and knowledge
Extract, classify, route and retrieve business information with clear provenance.
03Operations and workflows
Connect the tools your team already uses and make exceptions visible.
04Microsoft 365 and IT
Keep the dependable systems underneath automation secure and supportable.
How engagement works
Understand, prove, then operate.
A 30-minute audit identifies the workflow worth fixing first. The initial build stays bounded; ongoing support is agreed only where it creates value.
Map the real process
People, systems, data, exceptions, risk and the cost of doing nothing.
Build the smallest useful flow
Test with representative inputs and define a measurable success condition.
Monitor and improve
Log outcomes, review edge cases and keep a human route for uncertainty.
Useful before a sales call
Read how the system actually works.
Architecture, operating cost, trade-offs and failure cases—written for owners who want to make an informed decision.
David Despres AI · by LinkTheWorlds
The person designing the system stays accountable for it.
I have worked with business technology for more than 25 years across IT support, hosting, Microsoft 365 and workflow engineering. Today I bring those disciplines together for SMEs that need automation to work reliably outside a demo.
Based in West London, working in English and French. You speak directly with the person who maps, builds and supports the system.
Free 30-minute automation audit
Find the workflow worth fixing first.
Tell me what is slowing the business down. I will reply within one working day and explain whether automation is likely to make commercial sense.